Refund and Returns Policy

Last Updated: August 1, 2023

Thank you for choosing DrioTV. We value your business and are committed to providing you with high-quality services. By using our services, you agree to this Refund and Returns Policy.

1. Eligibility for Refunds

To ensure customer satisfaction, we offer the following refund options based on your cancellation timeframe:

1.1. Cancellations within 7 Days: If you decide to cancel your subscription within the first seven days of purchase, you will receive a full 100% refund of your payment.
1.2. Cancellations within 6 Months: If you cancel your subscription after the initial 7 days but within six months, you are eligible for a 50% refund of the total amount paid.
1.3. Cancellations after 6 Months: For cancellations made after six months, we will provide a prorated refund based on the unused portion of your subscription. This means you will be reimbursed for the remaining time left on your subscription term.

2. Refund Request Procedure

To initiate a refund request, please contact our Customer Support team at support@driotv.com within the eligible timeframe outlined above. When submitting your request, include the following information to help us process your request efficiently:

Your name
Email address associated with the account
Subscription details (plan type, order number)
A brief explanation of the reason for the refund request

3. Evaluation and Processing of Refund Requests

All refund requests will be carefully evaluated to determine eligibility according to the criteria stated in Section 1. If your request meets the requirements, we will initiate the refund process within 10 business days. Refunds will be issued using the original payment method used at the time of purchase.

4. Non-Refundable Situations

Please note that refunds will not be issued under the following circumstances:

4.1. Requests submitted after the eligible refund timeframe.
4.2. Violations of our Terms and Conditions during your subscription.
4.3. Refunds for monthly subscription plans, as specified in Section 1.3.
4.4. If the service was accessed or used significantly after the purchase date.

5. Dispute Resolution

If you believe your refund request has been wrongfully denied, you have the right to submit a written appeal to our Customer Support team. We are committed to ensuring that all concerns are addressed fairly. Appeals will be reviewed within 5 business days.

6. Changes to This Policy

DrioTV reserves the right to modify or update this Refund and Returns Policy at any time without prior notice. Any changes will be clearly posted on this page to keep you informed. We encourage you to review this policy periodically to stay updated.

7. Contact Information

If you have any questions or concerns regarding this Refund and Returns Policy, please do not hesitate to reach out to us at support@driotv.com. We are here to help!

8. Customer Satisfaction Commitment

At DrioTV, your satisfaction is paramount. We are committed to resolving issues promptly and efficiently. If you have any feedback about our services or this policy, we would love to hear from you.

Thank you for using DrioTV. We appreciate your business and are dedicated to providing you with exceptional service.